General
NAVEX Global’s Hotline benchmark report (here) is an excellent annual report which helps companies to understand how well their hotline and incident management system is operating. The survey is based on over 1 million reports from 2,738 customers.The NAVEX report also is based on all types of
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Companies face a myriad of risks that can cause significant legal and reputational risks. A company's employees are critical sources of concerns to prevent and detect problems. Employees have to be encouraged to raise concerns to help the company address these problems proactively. As a result, it is
General
Corporate commitment to speak up cultures is suffering. The Ethics and Compliance Initiative’s recent Global National Business Ethics Survey (available HERE) contained a critical finding – corporate instances of retaliation against employee for raising concerns doubled in the last five years. In the 2013 survey, 22 percent of respondents reported
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In my final posting on ISO 37001, I review requirements for training, raising concerns and internal investigations as part of a company’s anti-bribery risk management system. I could certainly write more on ISO 37001 because there are other issues that I have not addressed, including audits, assessments and
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One of several difficult compliance questions facing companies revolves around reporting of employee concerns. If the number of complaints coming in on a company hotline goes down over time, is corporate misconduct going down or are employees losing trust in the company’s speak up system? These are two diametrically
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Chief compliance officers know the importance of trust, not just as a foundation of a global company’s compliance program, but in the context of knowing what company employees are doing out in the field. CCOs will always say they have a “feel” for what is going on at the
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Every company has put in place a reporting hotline – whether a telephone number and/or website, companies offer employees an avenue to raise a concern. Employees will report concerns, but they have to trust the reporting system to be responsive. When you ask compliance professionals and others who monitor the